Legal Notices and Privacy
These legal notices govern your use of this website. Please take time to read them carefully, as your use of this website indicates your agreement to be bound by these terms and conditions.
We reserve the right to modify these terms and conditions and the content or format of this website at any time without notice. Please check the position each time you visit this website.
We are Breakdown Direct, which is the trading name of Breakdown Solutions Ltd Limited, our registered office is situated at 5 Warnham Court Road, Carshalton Beeches, Surrey SM5 3LY and our company is registered in England no.4464321.
Copyright and trademarks
This website, comprising of all text material, graphic images and underlying code, is the property of Breakdown Solutions Ltd (referred to as Breakdown Direct in the remainder of this document), unless otherwise directly stated, and is protected by the copyright laws of the United Kingdom. All company names, logos and trade marks included in this website are the property of Breakdown Direct or have been made available to Breakdown Direct with the prior consent of the respective owners.
Without our prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this website or the underlying software code whether in whole or in part. However, the contents of this website may be downloaded, printed or copied for your personal non-commercial use.
This website, its products, services and features are only available for use by residents of the United Kingdom, or companies and organisations registered in the United Kingdom.
Note that all insurance products and services offered on this website have their own individual terms and conditions, which you may view before purchase. Any contract arising from a purchase made by you via this website exists between you and our insurer(s) rather than between you and Breakdown Direct.
After the online acceptance and purchase process has been successfully completed the relevant documentation is provided in the form of a downloadable PDF file, although during the buying process you have the opportunity to request printed documentation by post. If you opt to have your documents sent by post they should be despatched within 5 working days.
Third party websites and products
This website may contain links to other websites and Breakdown Direct does not endorse or otherwise accept responsibility or liability for the operation or content of other websites which are linked to this website. No third party is permitted to link any other website to this website without obtaining the prior written agreement and consent of Breakdown Direct.
In relation to your access to, and use of, this website and its contents, we disclaim all warranties, express or implied including but not limited to any express or implied warranties as to satisfactory quality, availability, fitness for purpose or as to the accuracy or completeness of the information contained in any of the materials on the website.
Except as required by law and as stated above, we shall not be liable for any losses or damages whatsoever, whether in contract, tort (including negligence) or otherwise arising from this website, or from any interruption or delay in access to the website for whatever reason.
Please note that this disclaimer does not affect your statutory rights in respect of any products or services that you purchase from this website.
These terms and your use of this website are governed by and construed in accordance with the laws of England and Wales and only the Courts of England and Wales will decide any disputes.
- About you - via the information you type in
- About how you use our site - using something called 'cookies' * that allow us to track this
- To tailor how our site can help you
- Administer the sale of insurance policies and deliver what you have asked us for
- To treat you more personally
- To maintain your records
- To send you appropriate marketing communications
- For anonymous analysis about how our customers use the site
- Making possible certain site functionality (session cookie); and
- Website traffic and visitor behaviour tracking (persistent cookie).
We collect two types of information online:
The main ways we use this information:
* A cookie is a small file that is sent to your browser from a web server and stored on your computer's hard drive for the purpose of identifying your computer and preferences. If you revisit the website, the web server will access the cookie and interpret information about your last visit. Most browsers automatically accept cookies but you can both delete existing cookies from your browser and, by editing your browser options, choose not to receive cookies in future. Details of how to manage cookies are available from AllAboutCookies.org.
What kind of information is collected about you?
When you apply to purchase an insurance policy from our insurance provider(s) you will be asked to supply certain personal information. All such information is made available to Breakdown Direct and, when you buy a policy, it is passed on to the insurer(s) concerned.
What do we do with your information?
Breakdown Direct does not make available your personal information to others except to our insurer(s) and business partners, including third parties who provide us with services to enable us to administer the sale of insurance policies and deliver what you have asked us for. We provide this information to them on the understanding that they will keep the information confidential and secure.
You can check the information we hold about you by contacting email@example.com
If you find any inaccuracies we will correct or amend them promptly. Our security procedures also provide that we may request proof of identification before we will release personal information to you.
How do we protect the information provided by you?
Look for the padlock symbol at the bottom of your web browser during the quotation process. This means that the link is secure and is using a 128-bit Secure Socket Layer (SSL) to transfer information from your computer to us. We also employ appropriate technical security measures to protect your personal information and ensure that unauthorised persons do not access it.
If you need to know more about the Data Protection Act and your rights please visit the website of the Data Protection Commissioner.
Customer satisfaction is a key aim for Breakdown Direct. We have a complaints handling procedure in place to ensure that you receive a quick and fair response to any complaints you may have about our service or that of our insurer(s) and business partners, who are all members of the General Standards Insurance Council.
You will be kept informed of what is happening and we will do everything we can to help you. In the first instance your comments should be referred to us via firstname.lastname@example.org
It is our policy wherever possible to resolve any complaints within 5 working days. If this is not possible, we will keep you informed of progress.
We expect the majority of complaints will be quickly and satisfactorily resolved at this stage. If however your complaint is one of the few, which cannot be satisfactorily resolved, and it relates to a claim or service provided under an insurance policy, we will direct your complaint to the General Manager of the appropriate insurer.
In the unlikely event that you are still dissatisfied with their response you can write to the Financial Ombudsman at the address below:
Financial Ombudsman Service,
South Quay Plaza,
183 Marsh Wall,
London E14 9SR,
Tel: 0845 0801 800.
What Are Cookies?
These are temporary cookies that remain in the cookie file of your device’s browser until you close the browser. They can enable certain site functionality and are also used by the server to store/remember information about user web page activities so user information can be stored throughout an online web process e.g. to allow information to be carried across pages of a website to avoid having to re-enter information.
These are cookies that remain in the cookie file of your browser for much longer (how long depends on the lifetime of the specific cookie). Generally speaking, persistent cookies can be used to track website visits, including returning and unique visitors, and to monitor how people interact with a website. They can also be used to help arrange content to match a user’s preferred interests/preferences more quickly e.g. language settings, however, these cookies cannot be used by themselves to identify you.
The session cookies that we use are strictly necessary for the website to operate and are essential to make possible certain site functionality, including users logging in and updating information on the website. Session cookies do not hold personal information.
The persistent cookies used on this website help us to improve the user experience of the site by giving us an insight into how it is being used. These are Google Analytics cookies, which are used to compile anonymous, aggregated statistics that allow us to understand how users use our website and to help us improve the site structure. Neither we nor any third party can identify you personally in this way.
What Cookies Do We Use And Why?
|COOKIE NAME||COOKIE PURPOSE|
|PHPSESSID||This is a session cookie generated by PHP, a technology we use to code our websites.|
|BreakdownDirect||This is a Persistent Cookie that is 'dropped' on your browser for 30 days if you have visited the web site from one of our 3rd party affiliate sites. We use this Cookie to adjust prices.|
|GOOGLE PLUS||Cookies are set by Google where when you choose to click on the G+ icon on our website. This site does not have access to, or use the data collected by this cookie. |
|SHARE THIS||The __uset cookie is set to true to indicate that a user has been cookied and to not repeat the task in the next 8 hours. The __stid cookie is the Share This ID to identify user session. The UID and UIDR cookies are associated with comScore; these are used to get 3rd party measurement of our audience size. |
Expires: 4 hours
Content: randomly generated number
Expires: 1 year
Content: randomly generated number
Expires: 1 year
Content: randomly generated number
Expires: 1 year
|GOOGLE ANALYTICS (utma, utmb, utmc & utmz)||These are persistent cookies and as such last longer than the user’s session. These cookies are performance cookies and are used as part of our web analytics activity to monitor traffic and compile reporting about how users are using our websites. The cookies are used to capture anonymous data about a user's journey around our website and the information is aggregated in order to allow us to analyse trends and to make improvements to our website. |
Below is a more detailed explanation of each type of Google Analytics cookie:
-utma - this cookie keeps track of the number of times a visitor has been to our website, when their first visit was and when their last visit occurred;
-utmb and utmc - these cookies work together to calculate how long a visit takes. utmb takes a timestamp of the exact moment in time when a visitor enters our site, while utmc takes a timestamp of the exact moment in time when a visitor leaves our site. utmb expires at the end of the session. utmc waits 30 minutes and then it expires (this time lag is required to ensure that no further page view activity occurs);
-utmz - this cookie tracks where the visitor came from e.g. what search engine was used, what link was clicked on, what keyword was used and where in the world the user accessed our website from.
During your visit to our website you may notice some cookies that are not related to us. This typically takes the form of embedded content from websites such as YouTube and social media bookmarks. When you visit a page with content embedded from these websites and opt to interact with this content you will be presented with cookies from them. We do not control the dissemination of these cookies and you should check the third party websites for more information.
Managing, Disabling And Enabling Cookies
You have the ability to accept or decline cookies from any website by modifying the settings in your browser. If you wish to restrict or block the cookies which are set by our website, you can do this through your browser settings. For information about how to manage and disable cookies you can use the ‘Help’ function within your browser or please visit www.aboutcookies.org or www.allaboutcookies.org. However, please note that by deleting or disabling cookies this could affect the functionality of our website and you may not be able to access certain areas or features of our site.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
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