Breakdown Direct.co.uk

Summary of European Cover

Please read this document carefully. The information given here is only a summary of the cover provided. Full terms and conditions can be found within the policy document so please take time to read this and understand the cover it provides

European Vehicle Breakdown Cover is underwritten by Inter Partner Assistance S.A (part of the worldwide AXA Group), The Quadrangle, 106-118 Station Road, Redhill, Surrey RH1 1PR. All cover will run for the period shown on your European Breakdown Cover policy schedule. Please ensure the period of cover is correct and that the policy covers the countries you are visiting. Countries covered are as follows:

Andorra, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and dependent Islands of the abovementioned countries.

Vehicle cover applies to any vehicle we have agreed to cover less than 11 years old when your journey starts.

Significant features and benefits

• Your policy covers your vehicle or anyone driving with your permission.
• Cover prior to departure. Section A1
• Roadside Assistance and up to 60 minutes labour. Section A2
• Local Recovery to the nearest suitable repairer. Section A2
• Cover to re-establish the vehicle’s security following damage by thieves or vandals. Section A2
• Delivery of replacement parts. Section A3
• Vehicle hire or our choice of transport to continue the journey or overnight accommodation. Section A4.
• Provision of an alternative driver if you are medically unfit to drive home. Section A5
• If you can’t use your own vehicle to return home, we’ll pay the costs to return you and your vehicle home. Section A6

Significant or unusual exclusions or limitations

• At the start of cover, your vehicle must be under eleven (11) years old and in good working order. It must be a private, leased or company owned car or motorcycle and must not exceed the following limits: 3,500 kg gross vehicle weight or 5.1m in length, 2m in height and 2.1m in width
• Ferry fees and tolls.
• The maximum number of occupants must not exceed 7 people.

Cancellation Period

• If you wish to cancel this cover, you have 14 days from the time you receive the policy documentation to do so, by contacting Breakdown Direct at info@breakdowndirect.co.uk, or through your online account. We will return any premium paid in full providing no claims have been made on the policy during that time, and that your journey has not already started.

Claim Notification

To obtain Breakdown assistance in the UK, contact the 24 hour emergency helpline on: 0800 389 5424 or 00 44 1737 815224 when outside the UK

Making Yourself Heard

Our aim is 100% customer satisfaction, but, if you have a complaint, please contact the Customer Service Manager at Breakdown Direct on csm@breakdowndirect.co.uk.

In the event of you not being satisfied with the handling of your complaint, for:

• Breakdown Cover, you can write to the Quality Manager, who will arrange an investigation on behalf of the General Manager, at: Inter partner Assistance, The Quadrangle, 106-118 Station Road, Redhill, Surrey RH1 1PR or telephone 0870 609 0023.

If it is impossible to reach an agreement you have the right to make an appeal to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, Docklands, London E14 9SR or telephone 0845 080 1800.

The existence of these procedures does not affect your right to take legal proceedings.

Details about the regulator

Our underwriters are regulated by the Financial Services Authority. The Financial Services Authority website which includes a register of all regulated firms can be visited at www.fsa.gov.uk/register, or the Financial Services Authority can be contacted on 0845 606 1234.

Inter Partner Assistance are members of the Financial Services Compensation Scheme (FSCS). The FSCS is a safety net for customers of financial services firms should the relevant company not be able to meet its liabilities. Further information can be obtained from www.fscs.org.uk